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We are located at 5063 North Service Road Suite 100-1019, Burlington, Ontario. We also provide virtual therapy sessions to residents of Ontario.
Please contact us for more information and to book an appointment.
We accept self-referrals. To book your appointment, please use set up your client profile in the Jane App.
If you are new to Authentika Psychotherapy, please let us know the date and time you are available for a free 15-minute introductory consultation or to schedule your first therapy session.
Mental health is not a destination, it’s a journey.
Attending a Session
Psychotherapy services are provided for residents of Ontario only. If you are planning to attend a session in-person, please ensure you are feeling well, or alter your session to a virtual one. If you prefer to meet in-person, please plan to reschedule accordingly.
Virtual services are provided to Ontario residents.
Inclement Weather
For in-person sessions, if there is significant inclement weather, your session may be changed to a virtual one to ensure the physical safety of your therapist and you.
Cancellations and Missed Appointments Policy
We recognize that emergencies happen. We ask that you provide at least 48-hours’ notice, if possible. Should a cancellation of a session occur with less than 48-hours’ notice, Authentika Psychotherapy reserves the right to invoice you for a missed session. The fee might be half or the full amount of the session that was reserved just for you.
Small steps can lead to big progress in mental health.
Health Insurance Coverage
Confirm Your Coverage
Many employers provide group extended health benefits coverage for their employees for the cost of psychotherapy and counselling services. Please ask your employer or health insurance provider for about your coverage for psychotherapy services.
If you are planning on using your benefits to pay for your therapy sessions, we recommend that you confirm what your insurance provider will cover prior to receiving services.
Please check with your service provider to confirm your coverage as some plan documents are not updated for eligibility coverage in a timely manner. We recommend that you call and confirm that you have coverage for Psychotherapy Services and the annual dollar amount.
Direct Billing
If your insurance plan includes coverage for psychotherapy, please note that you may need to self-submit with the receipts provided with CRPO #13661 (Susan’s registration number with the College of Registered Psychotherapists of Ontario). Direct billing services such as TelusHealth eClaims which include Canada Life, Manulife, SunLife/Lumino Health, presently do not allow for Registered Psychotherapists to perform direct billing in Ontario. This means that we cannot perform direct billing for you at this time.
Please pay for your session at the time of your appointment and submit your claim for reimbursement through the self-submission to your insurance provider.
Recently, Blue Cross has implemented bill direct. If you have Psychotherapy Services coverage with the insurance provider Blue Cross, we should be able to bill them directly for your appointments.
Please ensure that your group benefits plan specifically covers “Psychotherapy Services and/ Registered Psychotherapists”. Please note that our services are not covered under Psychology or social work. Additionally, Psychotherapy Services are not covered by OHIP.
When looking at your group benefits insurance coverage, psychotherapy services may be under the following categories:
Within the policy wording, it is helpful to review what the coverage entails and if the service provider needs to have specific credentials such as: